Answers to Frequently Asked Questions

Question. What is the easiest way to Navigate your Website ?

Answer.  From our Home Page - where there are Text and Picture Click-on Links to the Various Categories.
Your Cursor should change from an Arrow to a Hand as you pass over them.

Q. How do I find the type of item I am looking for, without searching through all your pages ?

A. Our Site Search Engine is on our Home Page .. enter its name, or a descriptive word, or the Item Number
with spaces [ for example: ATB 123 ] into the Search Engine and every instance of that word, throughout the Site,
or where the Item is in the Site, will be shown to you .. with a click-on link to the relevant page.

Q. Do you have a printed Catalogue ?

A.  I'm sorry, but we do not produce a printed catalogue ... our Website is our Catalogue. It would be impossible to design, print and distribute an up-to-date catalogue because, by their very nature, most of our items are one-offs or only available in small numbers and sell very quickly ... therefore a printed catalogue would be out of date before we could produce it.

Q. I am a thief and a con man [ often using an address in Nigeria ] who is going to ask if we would like $10,000,000 from a bogus bank account for helping you to claim your "rightful inheritance" - or if you can buy enormous quantities of our items using shipping by DHL or another courier .. and then attempt to defraud us by paying directly with a stolen Credit Card.
Should I bother to e-mail you ?

A. NO !!! Don't waste your or our time or further discredit the good people of that or any other country !!!
We send our items by Insured Mail, not expensive couriers, and will only accept secure Credit Card payments via PayPal .
Also we will report you to the ISP you are using .. your account will most probably be banned from their server and your details passed on to other legal authorities to track you down !!!

Q. Do you supply items in Wholesale Quantities and at Discounted Prices ?

A. Sorry, no. there are plenty of other Websites selling beads and findings, where you have no choice other than to buy in large Wholesale quantities and at high minimum order values. Our Website is specifically online to cater for those people who require individual beads for their collections or jewellery projects and do not want to have to buy in large numbers.
The prices displayed are the fixed prices we sell at .. free samples and discounts are not available.

Q. Do you have a shop and can I visit you in person to look at your items ?

A. Sorry, no .. we are strictly a mail order only company and do not have a retail shop, nor are our stock items on display at Bead Fairs or anywhere else other than on our Website.

Q. I live in Singapore, do you send items here ?

A. Yes, we send our items all over the world to any country that has a Postal System.

Q. How do I convert millimetres [ mm ] and centimetres [ cm ] to inches ?

A.  1 Inch = approximately 25 mm = 2.5 cm

Q. How do I Order some items from you ?

A.  Go to our Order Enquiries Page enter the items that you are interested in, in the boxes provided, with the full
Stock Number [ for example: ATB 333-01  Price 30 ]
Next enter your Name and Postal Address and Telephone number-- or just the Country in which you live --
if you do not want to disclose your Postal Address at first.
Check that the information you have entered is correct and then click the Submit button,
once only please, to automatically send your Enquiry.

Q. Why do you not have a modern, "all singing, all dancing" automatic Shopping Cart ?

A.  Because it would be intensely complicated to be able to automatically calculate the shipping costs on Orders for multiple items, to different destinations world-wide. These costs vary enormously depending on their weight, insurance value and the distance the order has to be sent. Besides which, we like to "cyber-talk" to our customers personally ...
You are all individuals and we enjoy making new friends 

Q. Do you have a Minimum Order Value ?

A. Yes, the Minimum Order Value we accept is 10.00 [ 10 UK pounds ] + Shipping
which is displayed on our Order Enquiry Page.

Q. Do you add VAT to your invoices ?

A.  No .. you pay only the prices shown plus shipping costs.

Q. I have some pictures I would like to send you ?

A. We are always interested and like to help everyone when we are able to ..
BUT
Due to the danger of malicious viruses
* Please do NOT e-mail attachments to us without asking first *

Q. If I fill in and send the Order Enquiry form .. does it mean I have made an Order ?

A. No, you have only made an Enquiry. We will reply with the total cost of your Order -- this includes the Insured Postal / Shipping Costs to your address or country -- you then have 3 Days to reply to our e-mail to Confirm your Order.

Q. What happens when I Confirm my Order ?

A. We put your items On Hold for you .. Update the Website Page to show this, adding your Initials to show that the Item is being reserved for you and allow 14 Days for your Payment to reach us in the Mail.

Q. Is any of the Information, that I supply you with, passed on to anybody else ?

A.  Absolutely not .. it is totally confidential between us.

Q. What Currency are your Prices marked in ?

A. Our Prices are marked in UK Pounds Sterling [ ] ... we recognise that some people do not have this symbol on their computers and recommend a useful free download of Visual Keyboard from Microsoft's Website to equip their computers for many such variations in Foreign Keyboard Symbols.

Q. Do you accept US Dollars [ $ ] and what is your Exchange Rate ?

A. Yes, we accept US Dollars and our Exchange Rate, at the moment, is fixed at
1 [ one Pound Sterling ] being equal to $1.36 [ One Dollar - Thirty Six cents ]
This Exchange Rate covers the commission costs when converting Dollars back to Sterling.

Q. Do you accept the Euro and what is your Exchange Rate ?

A. Yes, we accept the Euro and our Exchange Rate, at the moment, is fixed at
 1 [ one Pound Sterling ] is equal to €1.14 [ One Euro - Fourteen cents ].
This Exchange Rate covers the commission costs when converting Euros back to Sterling.

Q. Do you accept Credit Card payments ?

 A. Yes, but ONLY via using the secure service they provide for us.

See: www.paypal.com who accept all major credit cards
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Allowing you to pay in UK Pounds, US Dollars or Euros - but later charged to you,
by your credit card company, in your local currency, if it is not one of these. In using PayPal's services we lose at least 4% of the total amount in paying their transaction handling charges. So in fairness to both of us we have to add a 4% surcharge to cover our losses, whilst saving you the postage costs of sending payments to us using registered mail, especially from outside the UK.

Be assured, by offering you this convenience in time saving, increased security and ease of making your payments,
we make nothing from adding this 4% .. PayPal automatically deducts it from the transaction.

The same conditions above, apply whatever type of account you have with PayPal.

If you tell us you wish to pay using your PayPal account, we will send you these further details
when we receive your Order Enquiry.

Q. Do you accept Personal Cheques ?

A. Yes, in UK Pounds Sterling, drawn on a British Bank only ... Cheques drawn on Foreign banks take up to 5 weeks to clear and incur you the customer extra charges from both Banks involved.

Q. Do you accept Cash Payments ?

A.  Yes, we accept Cash Payments in UK Pounds Sterling, Euros and US Dollars ..  but the responsibility is on the Customer to ensure any Cash is sent by Registered and Insured Mail in a Secure Envelope.

Q. Have you ever had any Cash, Cheque Payments or Sent Orders go missing ?

A. As yet, we have experienced no problems with any of the above.

Q. I live in America .. I ordered and paid for my beads by PayPal two days ago .. why have I not received them yet ?

A.  Asian Trade Beads.com is based in the United Kingdom .. there are a few thousand miles between our countries.
With the best will in the world, packages sent by our normal method of 1st class, registered and insured air mail cannot arrive overnight and normally take between 1 and 2 weeks to get to customers in the United States .. and similarly varying times to other parts of the world.

Q. If I am not satisfied with my Order, what is your Returns and Refunds Policy ?

A.  Our Returns and Refunds Policy is Displayed on our Returns Policy Page
and is always Strictly and Honestly adhered to.

Q. Why do you not display your Telephone Numbers ?

A. In the interests of Security and Peace we do not give out our or Phone Numbers,  but we are readily available by e-mail or by Letter posted to our correspondence address: Suite 25, 37 St Andrews Street, Norwich, NR2 4TP, England
We will reply to all correspondence as quickly as possible.

Q. What is my Guarantee that you will Honour our Transaction ?

A.  The Bead World is a closely knit community -- we would not risk our international reputation for Honest and Fair Dealing -- a Valued Asset -- as we intend to be around for many years.

Our only aim is to be able to supply you with the items of your choice at a fair price,
to enhance your collection and promote your enjoyment of beads.

Q. I still have another Question ?

A. Please send us your Question using our Contact Page and we will do our best to quickly and helpfully answer it for you.

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